mugo web store FAQ section

Why we still don’t receive the parcel after the parcel sent out for a long time?

To make sure all the buyers could get the parcel in time and safely, most of our parcels are send by DHL and EMS, expect some countries (Russia, and Middle East) which have troubles with custom clearance, we send by EMS only. Please kindly noted.

Since the parcels are send by HK DHL, we need to ship the parcels to Shenzhen, then transport to HK, and then from HK to the destination. So the first tracking number that we supply is temporarily, when parcel arrive HK DHL, they will change the AWB and give us the updated tracking number. We will updated the tracking number to you by message or email, and following the parcels for you.

Why we still don’t receive the parcel after the parcel sent out for a long time?

The most reason is the delay while custom clearance. For our buyer don’t pay big tax when you get it, we will apply a low value at the custom, but if the custom is strict, the parcel will be delay or return when transport to HK, another reason is when the parcels be return, we have to arrange resend the parcels. Please don’t worry, for sure we will send the dresses to you as soon as possible.

Since we are manufactory, we have lots of orders and they are complicated. If you have urgent requirement please confirm with us before you make the order, because most of our products are hand-make, rush time sometimes will cause the dress is not perfect, and this is not good for the both size, we don’t want any defect dress send out from our factory. Hope you could understand us.

Yes, we can accept custom-made size, but now we just offer ready-made size and later we will offer custom-made size. Maybe you need to wait a moment.

The size chart that you saw from our website is USA standard size chart, please choose the size according to our size chart for avoid any mistake for the size.